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SUPPORT AUTOMATION

Get all your delivery issues resolved,
fully automated

SUPPORT AUTOMATION

Get all your delivery issues resolved,
fully automated

Get more carrier refunds, even during your break. We take care of the back-and-forth with carriers,
provide shipping details to resolve tickets, and free up time for your team.

PARCEL MONITOR

It’s time to ditch spreadsheets.
One place for all your delivery issues.

Shift from reactive to proactive support. Detect delivery issues before your customers do, contact carriers automatically, and keep track of the progress.

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8x faster claims

Receive an early refund while we chase your parcel.

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Get more refunds

Automation keeps things on track, making claims more successful and saving more money.

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3x faster first response time

Get your answer faster for lost, damaged, or delayed parcels.

CLAIMS AUTOMATION

Resolve more claims and spend less time on them

Our smart automation manages carrier emails, anticipates replies, sends reminders, and makes sure missing info or documents are flagged.

Available for all major carriers, with more on the way.

A status history log

Find out what happened to your parcels and support tickets in one clear view.

Automatically receive updates

Get notified when an action is required.

DELIVERY ISSUE MANAGEMENT

Never miss out on a refund

Managing carrier claims through personal email? Then issues get lost, visibility drops, and refunds slip through the cracks. Centralize your delivery issues, access shipping info instantly, and resolve claims faster.

Track and resolve issues
quickly

  • Manage support for all your carriers in one place
  • Track your carrier issues and ongoing claims
  • Build a case for your carrier negotiations

Skip the lengthy
investigations

Carrier investigations easily take up to 30 days. Receive an early refund from us while we chase your parcel. Available for shipments on Sendcloud’s shipping rates.

CUSTOMER STORIES

What our customers say

At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.

“What I particularly like about Sendcloud is the efficiency of the solution and the savings we achieve.”

Guilhem Reynaud Project Manager Adesa

“Sendcloud is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”

David Dittrich Head of Customer Experience Hardloop

“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”

Louise Martin Head of Customer Cheerz

Everything
in one place

Keep control. Keep momentum. Stay ahead.

FAQ

What is Support Automation?

Support Automation aims to gain visibility into carrier problems and resolve delivery issues faster. Manage all carrier interactions in one place, automate claims, and shift to proactive support.

What’s the biggest benefit of using Support Automation?

How does Support Automation help my business?

How does Support Automation help my customer support team?

Will Support Automation help me recover more refunds?