Get more carrier refunds, even during your break. We take care of the back-and-forth with carriers,
provide shipping details to resolve tickets, and free up time for your team.
Shift from reactive to proactive support. Detect delivery issues before your customers do, contact carriers automatically, and keep track of the progress.
Receive an early refund while we chase your parcel.
Automation keeps things on track, making claims more successful and saving more money.
Get your answer faster for lost, damaged, or delayed parcels.
Our smart automation manages carrier emails, anticipates replies, sends reminders, and makes sure missing info or documents are flagged.
Available for all major carriers, with more on the way.
Find out what happened to your parcels and support tickets in one clear view.
Get notified when an action is required.
Managing carrier claims through personal email? Then issues get lost, visibility drops, and refunds slip through the cracks. Centralize your delivery issues, access shipping info instantly, and resolve claims faster.
Carrier investigations easily take up to 30 days. Receive an early refund from us while we chase your parcel. Available for shipments on Sendcloud’s shipping rates.
At Sendcloud, our customers are at the heart of everything we do. Their feedback drives us to innovate, adapt, and stay flexible in meeting the ever-changing demands of today’s market.
“What I particularly like about Sendcloud is the efficiency of the solution and the savings we achieve.”
“Sendcloud is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”
“Sendcloud is a magic wand that helps you remove the thorns from your feet on all transport subjects, especially when it comes to invoicing and transport claims.”
Keep control. Keep momentum. Stay ahead.
Support Automation aims to gain visibility into carrier problems and resolve delivery issues faster. Manage all carrier interactions in one place, automate claims, and shift to proactive support.
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