At Sendcloud, we are committed to providing our customers with the highest level of service. To ensure a positive and productive experience for everyone, we ask that all customers treat our Customer Support staff with respect and professionalism in all interactions.
Guidelines:
- Respectful Communication: Please communicate with our support team in a courteous manner. Abusive language, insults, or any form of harassment will not be tolerated.
- Constructive Feedback: We value your feedback and encourage you to share your concerns. However, please do so in a constructive way that focuses on resolving the issue.
- Zero Tolerance for Abuse: Any form of verbal abuse, threats, or discriminatory remarks will result in immediate termination of the conversation and may lead to further action, including suspension and/or termination of services.
Our team is here to help, and mutual respect ensures that we can assist you effectively. Thank you for your cooperation.
