Provide a prepaid return label in the box to offer the easiest return process. Drastically reduce the workload on your customer service team, and streamline returns without extra shipping costs.
50% of online shoppers prefer to receive a ready-to-use shipping label to return their products.
48% say they wouldn’t order from a webshop if they had to contact them to arrange the return.
83% of European consumers regularly check the return policy before purchasing their items.
Save your customer service team hours of work
Update customers about their return status with tracking messages
Let your customers stay up-to-date with return tracking messages—and you’ll stay top-of-mind when it’s time for their next purchase.
Use ready-to-use return labels to generate positive reviews
Improve customer satisfaction by providing a convenient and easy return process, making it more likely for them to choose your webshop again in the future.
Getting started
Let’s get started with label in the box
Print return labels and shipping labels in bulk
In the incoming orders overview, you’ll find a new dropdown option for printing labels. Select ‘Return label’ to always print both the shipping label and the return label.
Set up your preferred return method with Return Defaults
Pick the cheapest, easiest or faster return method as default for new returns. You can find the return defaults in your Sendcloud Settings.
Need more help? Talk to an expert!
Wondering how Label in the box can help you take control over your returns? Talk to our experts, no strings attached.
Upload your carrier contract or ship with our pre-negotiated rates
With our return rates, you can easily switch between carriers without committing to a shipping volume. Our return rates are currently being charged at label scan for:
- DHL & PostNL in the Netherlands
- PostNL in Belgium
- GLS & PostAT in Austria
- DPD & Colissimo in France
- InPost in Italy
Further streamline your returns process
Offer a customer-focused return process
with prepaid return label in the box
Now available for all.