Hiccups happen—but being proactive makes all the difference for your customers. Prevent ‘WISMO’ questions, respond fast to issues and exceptions, and resolve carrier claims with ease.
From constantly solving problems, to preventing them in the first place
Stop losing revenue on delivery issues
Paying for delivery issues? Automate carrier claims to recover lost revenue, and gain a full overview of your shipping issues.
Regain control over your returns
Make returns simple for your customers, while keeping your policy in check. Use insights into the return behavior to reduce your return rates.
Handle issues before they escalate
Resolve delivery issues faster with all shipping info in one place. No more jumping between platforms or chasing carriers for updates.
Fully integrated with your tech stack
Easily connect Sendcloud to tools like Shopify, WooCommerce, or Zendesk. Easy integrations, no coding required.
For easier issue management
Ready to become a global brand? We’ve got you covered.
The shipping process spans many stages, making it hard to keep track. We automate and centralize your shipping processes, freeing up your team’s time to focus on what matters.
Prevent shipping issues from turning into lost trust
All shipping information in one place
Access all your shipping information in one place. See tracking statuses, order details, and exceptions without switching between platforms.
Earn 5-star reviews with exceptional service
Turn one-time shoppers turn into repeat buyers, and gather reviews with every delivery.
50%
fewer label creation errors
390,837
service points, Europe’s largest network
7 min.
saved on every orders
Coming soon
One simple flow for your carrier issues and claims
Report delivery issues with a single, simple workflow—no more dealing with different processes for each carrier. Help your support team submit claims, track statuses, and resolve tickets faster.
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Reduce and resolve WISMO-tickets faster
Notify customers throughout the shipping journey—fully automated via SMS, WhatsApp, and email. Share accurate delivery windows, send timely delay alerts, and use to live chat to resolve any issues.
Discover Tracking
Hassle-free returns for you and your customers
Let customers manage returns through your return portal without needing to contact you. Set which items can be returned, automate your return policy, and let the process run on autopilot.
Discover Returns
AI in Shipping
Get smart shipping suggestions, automate carrier communications, and measure your shipping performance.
Other businesses solve their delivery issues with Sendcloud
“By communicating delivery issues proactively, we saw an immediate CSAT and Trustpilot increase.”
“'Where is my order?' was the top customer question. Since using Sendcloud, it’s asked much less, reducing pressure on customer service and improving the customer experience.”
We believe shipping should revolve around your customers. We call it Connected Shipping.
Surviving with Conventional shipping
Use just a couple shipping methods for all orders
Pick a carrier based on the shipping rate
Rely on carriers to deliver a great experience
Use a scattered tech stack without data sync
Forward shipping issues to the carrier
Make returns difficult in the hopes to avoid them
Thriving with Connected Shipping
Use their customer’s preferred shipping method
Select their carriers based on performance
Use every touchpoint to connect with customers
One centralized view to spot moments of friction
Resolve delivery issues with the customer
Analyze return patterns to retain customers
