The blog about e-commerce and logistics

phone showing a branded tracking page as a post purchase upsell example

Post-purchase upsell: How to boost repeat sales without being pushy

You’ve sealed the deal. The order is placed. But before you high-five your team and move on—pause. Because the real magic? It starts after the checkout. Welcome to the post-purchase…

Johanna MenzelApril 22, 2025

E-commerce Logistics E-commerce Logistics Trends

The tools you need to execute your Connected Shipping strategy

Remember when shipping was just slapping a label on a box and waving it goodbye? Yeah, those days are long gone. Today, customers expect a customer first approach—fast, flexible, and…

Ashley HerbertMarch 5, 2025

E-commerce Logistics E-commerce Logistics Trends

How to implement a Connected Shipping strategy: A step-by-step guide

Shipping used to be simple: pack an order, slap on a label, hand it off to a courier, done. But in today’s world, shipping is no longer just about getting…

Ashley HerbertFebruary 28, 2025

woman calculating the total cost of shipping

Shipping Intelligence

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Think getting the cheapest shipping rates is an easy/obvious decision? Think again. That low-cost courier contract might look like a win at first—until things start to go wrong. Suddenly, there…

Serena GuerraFebruary 24, 2025

unhappy kermit frog experiencing post purchase dissonance with 100 euro bill and shopping bags in hands

E-commerce Logistics

Post-purchase dissonance: What it is and how to overcome it

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

Johanna MenzelFebruary 20, 2025

E-commerce Logistics E-commerce Logistics Trends

What is Connected Shipping? A complete guide

Working in e-commerce means juggling countless tasks—orders coming in, customer inquiries flooding your inbox, and of course, shipping. You know that delivering the perfect customer experience is key, but something…

Ashley HerbertFebruary 18, 2025

Shipping Intelligence

4 ways e-commerce businesses can identify hidden shipping overcharges

Shipping and fulfilment are significant cost drivers in e-commerce, accounting for 15-20% of total net sales. Add the fact that sometimes shipping invoices are higher than expected and it feels…

Serena GuerraJanuary 17, 2025

E-commerce Logistics

12 ways to reduce WISMO and improve your e-commerce customer experience

If you run an e-commerce store or manage a customer service team, you’ve likely faced this: a flood of “Where is my order?” (WISMO) calls and emails. It’s tiring for your…

Zeldi SmuldersJanuary 8, 2025

E-commerce Logistics Peak Season

Last posting dates for Christmas: Check the carrier deadlines for 2024

The end-of-year holidays are fast approaching — it’s time to start thinking about the last posting dates for Christmas 2024. During this time, carriers are working at full speed to…

Zeldi SmuldersDecember 9, 2024

International Shipping

Your guide to CN22 and CN23 for international shipping

Navigating international shipping regulations can be daunting, especially when it comes to customs declarations—but it doesn’t have to be! In this comprehensive guide, we’ll demystify CN22 and CN23 forms, which…

Zeldi SmuldersDecember 5, 2024

woman taking a parcel from a parcel locker

E-commerce Trends & Insights

How e-commerce can reduce shipping costs with out-of-home delivery

Let’s face it - it’s a tricky time to be running an e-commerce business. Inflation and economic uncertainty are causing consumers to tighten their belts and prioritise price in their…

Caitlin McCarthyDecember 4, 2024

E-commerce Logistics

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Picture this: A customer just clicked “buy” on your site. They’re excited, expecting their order to arrive soon, but what happens next? The journey doesn’t end at checkout—it’s just beginning.…

Johanna MenzelNovember 25, 2024

E-commerce Logistics

A complete guide to 3PL for e-commerce retailers

Looking for a faster, more efficient way to handle your e-commerce business’s logistics? You may have heard about third-party logistics (3PL) providers, but aren’t sure where to start. This quick…

Zeldi SmuldersNovember 15, 2024

E-commerce Logistics

Out-of-home delivery is an efficient last mile solution

The e-commerce industry is reaching a critical tipping point. As delivery volumes continue to climb, online retailers and logistics partners are facing a particular set of delivery challenges heading into…

Caitlin McCarthyNovember 13, 2024

International Shipping International Shipping

Commercial invoice: Everything you need to know

A commercial invoice is an essential document needed for international shipping - but seeing as you’re here, you probably already know the basics. Now what you need to know is:…

Zeldi SmuldersNovember 4, 2024

International Shipping

HS code for online retailers: All you need to know

Is your e-commerce business ready to expand to international shipping? Are you considering importing or exporting products from the UK to the global marketplace? Or using drop shipping to supply…

Zeldi SmuldersNovember 1, 2024

E-commerce Trends & Insights

How out-of-home delivery is shaping the future of e-commerce

There’s no denying that the adoption of out-of-home (OOH) delivery is gaining momentum. While at home delivery remains the standard, a recent report conducted by Last Mile Experts found that…

Caitlin McCarthyOctober 24, 2024

E-commerce Trends & Insights

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

For retailers, outpacing the competition has never been more demanding. As McKinsey & Company noted, "the retail industry has seen as much disruption in the last 5 years as it…

Caitlin McCarthyOctober 24, 2024

International Shipping

EORI number: FAQs for e-commerce & international shipping

The EORI number is an essential code for international shipping, especially for ambitious UK e-commerce businesses that want to grow internationally. In order to export or import from countries within the EU,…

Zeldi SmuldersOctober 18, 2024

International Shipping International Shipping

Incoterms guide: An overview of everything you need to know

Navigating the complexities of international shipping can be daunting, especially when it comes to mastering the Incoterms rules. These internationally recognized trade terms are crucial for defining the responsibilities of…

Zeldi SmuldersOctober 15, 2024

Using RMA process to handle returns being shipped

E-commerce Returns

RMA Meaning – Understanding Return Merchandise Authorisation

Handling returns can be a huge challenge for e-commerce businesses, but it's absolutely vital to get it right. In a 2022 UK study on Statista, 15% of online shoppers reported…

Serena GuerraOctober 14, 2024

The blog about E-commerce and Logistics

Featured

How out-of-home delivery is shaping the future of e-commerce

Post-purchase upsell: How to boost repeat sales without being pushy

The tools you need to execute your Connected Shipping strategy

How to implement a Connected Shipping strategy: A step-by-step guide

The Total Cost of Shipping: A guide to cutting hidden costs and growing profits

Post-purchase dissonance: What it is and how to overcome it

What is Connected Shipping? A complete guide

4 ways e-commerce businesses can identify hidden shipping overcharges

12 ways to reduce WISMO and improve your e-commerce customer experience

Last posting dates for Christmas: Check the carrier deadlines for 2024

Your guide to CN22 and CN23 for international shipping

How e-commerce can reduce shipping costs with out-of-home delivery

Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

A complete guide to 3PL for e-commerce retailers

Out-of-home delivery is an efficient last mile solution

Commercial invoice: Everything you need to know

HS code for online retailers: All you need to know

How out-of-home delivery is shaping the future of e-commerce

2024 Out-of-Home Delivery Survey: Customers want convenient delivery options

EORI number: FAQs for e-commerce & international shipping

Incoterms guide: An overview of everything you need to know

RMA Meaning – Understanding Return Merchandise Authorisation

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