200+
STORES IN EUROPE
55+
BRANDS RETAILED
About Pittarosso
Pittarosso is the leading company in the footwear industry in Italy. With over 200 physical stores, the company has effectively embraced the digital landscape through a successful e-commerce platform. Pittarosso’s reputation is anchored in its blend of stylish design, comfort, and steadfast dedication to craftsmanship.
Watch the success story of Pittarosso
“After launching our e-commerce site, we understood the importance of logistics in enhancing customer experience. This led us to seek advanced tools to refine our shipping management.”
Challenge
Revolutionizing customer experience through shipping
Improving the customer experience has always been a priority for Pittarosso. In online shopping, shipping often determines whether a customer is satisfied or disappointed.
Pittarosso faced the challenge of refining its order preparation and shipping process to ensure timely, hassle-free deliveries.
Their goal is clear: make shipping a compelling reason for customers to choose Pittarosso initially and to keep coming back. This involves offering the best shipping methods, providing accurate tracking, and ensuring smooth handling of returns.
Solution
Streamlined logistics, and enhanced post-purchase engagement
Multicarrier & centralized order management
Pittarosso seamlessly integrates and manages all major domestic and international couriers through Sendcloud. This flexibility allows Pittarosso to offer a full range of delivery options, reducing the risk of disruptions by selecting the most suitable courier for each shipment.
With orders managed in one central system, Pittarosso can quickly process large volumes of purchases. Enhanced visibility into the logistics process has improved warehouse efficiency, enabling shipment tracking and courier performance analysis.
A smooth return experience
Managing returns through Sendcloud has become a valuable opportunity to enhance customer loyalty for Pittarosso.
The returns process is facilitated by an interactive portal, enabling customers to return products in just a few clicks. This seamless experience allows them to easily select the reason for their return and stay updated on its status.
This streamlined and transparent process has significantly lightened the workload for the Pittarosso team, making the entire system more efficient and customer-friendly.
Branded tracking as a marketing asset
Thanks to Sendcloud’s tracking page and automatic notifications, Pittarosso has bolstered customer engagement and trust post-purchase.
Their tracking emails, serving both informational and promotional ends, boast elevated open and conversion rates. These emails are not only dispatched automatically but are also meticulously personalized, ensuring a seamless brand experience consistent with Pittarosso’s identity.
Impact
Speed, efficiency and brand experience boosting customer loyalty
Pittarosso’s enhanced ecommerce operations, powered by Sendcloud, are revolutionizing the shopping experience. With seamless integration across multiple courier services and a user-friendly returns portal, logistics processes have never been smoother.
Customized tracking notifications not only keep customers informed but also drive higher engagement and conversion rates. This commitment to efficiency and customer satisfaction is reinforcing Pittarosso’s brand image and fostering long-term loyalty.
“In our stores, we embody the core of fast fashion: explore freely, receive assistance when required, make your purchase, and go. We’re extending this efficient experience to our online eCommerce platform, emphasizing streamlined transactions with minimal clicks. Speed is crucial, both in rapid website loading and in providing a blend of expedient service and enjoyable shopping experience.”
Pietro Rossato
Digital Manager, Pittarosso
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