Zeldi Smulders

Is your business losing revenue as it’s hit with more and more return costs? Our research shows that 47% of US consumers always return a product when they’re unsatisfied. While…

No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return…

Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success…

Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the…

As the busiest time of year approaches for the e-commerce and shipping industry, peak shipping season naturally brings both excitement – and panic. Are you ready to take the rush...

Peak season boosts sales volumes, yet also brings about recurring shipping delays — a great big dent in your customer satisfaction score just waiting to happen. Do you just have…