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Serena Guerra

Serena Guerra is a Content Marketing Specialist at Sendcloud, where she combines her deep knowledge of the B2B SaaS sector with a passion for innovation. With years of experience, she creates clear and insightful resources to help online stores to take their shipping processes to the next level.

4 Shipment delay email templates for CS teams in e-commerce

When parcels leave your warehouse, you rely on carriers to deliver them on time. But let’s face it, shipment delays are sometimes inevitable. That’s why we’re sharing some shipment delay…

June 17, 2024

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Best 11+ Shipping Analytics Software Solutions (2024)

Harnessing data insights, shipping analytics software empowers businesses to streamline their shipping processes, enhance supply chain management, and boost their bottom line. Ready to find the perfect fit for your…

June 12, 2024

Delivery driver using app to scan package barcode in vehicle

Stop bad delivery experiences: 7 tips every e-commerce must know

Deliveries make or break the customer experience. With 85% of online shoppers saying they won’t return after a bad delivery experience, meeting their expectations is crucial. So, what exactly do…

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Best 10 Logistics Intelligence Software Solutions (2024)

Are logistics expenses eating into your net sales? It’s time to harness logistics intelligence for a competitive edge. Here’s your guide to the top logistics intelligence software solutions of 2024,…

June 7, 2024

RMA Meaning – Understanding Return Merchandise Authorization

Handling returns can be a huge challenge for e-commerce businesses, but it’s absolutely vital to get it right. According to Statista, online shopping return rates in the U.S. have risen...

January 9, 2024

girl reading post-purchase emails

Building high-value customer relationships with post-purchase emails

Engaging and reactivating your existing customers is one of the most lucrative strategies for growing your e-commerce business and boosting your profit margin. That’s why so many e-commerce retailers are…

August 28, 2023

Shipping Industry Insights

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

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