Serena Guerra

If you run an e-commerce store or manage a customer service team, you’ve likely faced this: a flood of “Where is my order?” (WISMO) calls and emails. It’s tiring for…

Shipping costs can seriously dent your revenue, especially when up to 20% of carrier invoices have expensive mistakes. These errors can lead to major overspending and reduce your profits. That’s…

Efficient and cost-effective shipping is crucial for large e-commerce businesses. The delivery experience significantly influences customer satisfaction, and shipping costs heavily impact margins. Finding the best carrier rates is therefore…

Did you know that, on average, 15% of parcels are invoiced incorrectly? Shipping expenses can quickly stack up and cut into your company’s profits, and even more so when mistakes…

Selecting the right carriers for your business is a daunting task, often done based on gut feelings and carrier pitch decks. Everyone promises you the best rates, transit times, and…

Carrier parcel tracking is a crucial component of e-commerce and e-fulfilment operations. It improves customer satisfaction, reduces operational costs, enhances efficiency, and provides businesses with valuable insights for continuous improvement…