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As a content marketing specialist, Johanna writes educational and compelling content for Sendcloud. With her many years of experience in the B2B SaaS e-commerce sector and as a grammar and word nerd, she refines content to help 25,000 online stores take their shipping processes to the next level.

Sendcloud Connect 2025 Recap | Global reach, local touch (Track 3)

Expanding internationally comes with its own set of challenges—but you don’t have to reinvent the wheel. In this track, we heard from global brands about their expansion journeys, the hurdles…

March 25, 2025

Sendcloud Connect 2025 Recap | Behind the scenes of e-commerce (Track 2)

Scaling an e-commerce business isn’t just about growth—it’s about staying ahead. In this track, experts shared insights on AI-powered tools, multi-carrier strategies, and global solutions designed to future-proof your operations….

Sendcloud Connect 2025 Recap | Beyond customer expectations (Track 1)

Consumers expect a great experience, one that is fast, flexible, reliable, and increasingly more personal. This track explored how you can turn shipping into a competitive advantage and craft a…

sad kermit experiencing post purchase dissonance with 100-euro bill and shopping bags in hands

Post-purchase dissonance: What it is and how to overcome it

If you work in e-commerce customer service, you know that handling complaints, WISMO inquiries, and managing support workloads is part of the job. But did you know that a whopping…

January 30, 2025

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Delivering a great post-purchase experience: A guide to boost customer loyalty and retention

Picture this: A customer just clicked “buy” on your site. They’re excited, expecting their order to arrive soon, but what happens next? The journey doesn’t end at checkout—it’s just beginning....

November 18, 2024

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Certificate of Origin: An Essential Customs Document Explained

A Certificate of Origin (CO) is a document that provides information about the country of manufacture for a product involved in international trade. This document certifies the non-preferential origin of…

September 20, 2024

Shipping Industry Insights

Navigate the e-commerce landscape with ease. In our annual consumer research, we explore valuable insights and data from 9,000 consumers in Europe and the US.

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