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Sendcloud Academy

Become a Sendcloud expert in just 63 minutes—absolutely free. Watch more than 20 on-demand video tutorials and start shipping even smarter.

Getting Started
Checkout
Shipping
Tracking
Returns
Analytics
Connect your store
Connect your storeGetting Started

Connect your store

Once your shop is synced to the platform, all your orders will be imported automatically.
June 13, 2022
Enable carriers
Enable carriersGetting Started

Enable carriers

Enable carriers with one click or add you own contract.
June 13, 2022
Add addresses and a payment method
Add addresses and a payment methodGetting Started

Add addresses and a payment method

The two must-haves to start printing your shipping labels.
June 13, 2022
Set up your brand
Set up your brandGetting Started

Set up your brand

Your logo will appear in tracking emails, your tracking page, your return portal, and on your shipping labels.
June 13, 2022
Overview of the shipping process
Overview of the shipping processGetting StartedOverview of the processShipping

Overview of the shipping process

Let's go through the whole shipping process—starting with a new order, and finishing by checking on a shipment’s status.
June 13, 2022
Overview of the processSpeed it upPick-upsInternational ShippingDamaged, lost, etc. parcelsSendcloud InsuranceButton TextButton Text
Overview of the shipping process
Overview of the shipping processGetting StartedOverview of the processShipping

Overview of the shipping process

Let's go through the whole shipping process—starting with a new order, and finishing by checking on a shipment’s status.
June 13, 2022
Shipping defaults
Shipping defaultsShippingSpeed it up

Shipping defaults

Set up the default shipping method, parcel weight, and insurance.
June 13, 2022
Shipping rules
Shipping rulesShippingSpeed it up

Shipping rules

Have the right parameters set for each shipment with no manual work.
June 13, 2022
Pack&Go
Pack&GoShippingSpeed it up

Pack&Go

Streamline warehouse processes even if you're not a logistical mastermind.
June 13, 2022
Boxes
BoxesShippingSpeed it up

Boxes

Boxes are a quick way to fill in shipments' dimensions automatically.
June 13, 2022
Saved contacts
Saved contactsShippingSpeed it up

Saved contacts

Save each customers’ information and reuse it when the same person orders from again.
June 13, 2022
Pick-ups
Pick-upsPick-upsShipping

Pick-ups

Request carriers to collect parcels at your location.
June 13, 2022
Connect your store
Connect your storeGetting Started

Connect your store

Once your shop is synced to the platform, all your orders will be imported automatically.
June 13, 2022
Enable carriers
Enable carriersGetting Started

Enable carriers

Enable carriers with one click or add you own contract.
June 13, 2022
Add addresses and a payment method
Add addresses and a payment methodGetting Started

Add addresses and a payment method

The two must-haves to start printing your shipping labels.
June 13, 2022
Set up your brand
Set up your brandGetting Started

Set up your brand

Your logo will appear in tracking emails, your tracking page, your return portal, and on your shipping labels.
June 13, 2022
Damaged, lost, delayed parcels
Damaged, lost, delayed parcelsDamaged, lost, etc. parcelsShipping

Damaged, lost, delayed parcels

Submit carrier support tickets in Sendcloud for hassle-free issue resolution.
June 13, 2022
Shipping Protection
Shipping ProtectionSendcloud InsuranceShipping

Shipping Protection

Use affordable shipping insurance and enjoy the peace of mind that comes with worldwide coverage and the promise of a full refund—even if a carrier doesn’t own up to negligence.
June 13, 2022
Service points map
Service points mapCheckout

Service points map

Offer your customers access to the biggest network of service points in Europe.
June 13, 2022
Dynamic Checkout: Service point delivery
Dynamic Checkout: Service point deliveryCheckout

Dynamic Checkout: Service point delivery

June 13, 2022
Dynamic Checkout: Standard delivery
Dynamic Checkout: Standard deliveryCheckout

Dynamic Checkout: Standard delivery

June 13, 2022
Dynamic Checkout: Same day delivery
Dynamic Checkout: Same day deliveryCheckout

Dynamic Checkout: Same day delivery

June 13, 2022
Dynamic Checkout: Nominated day delivery
Dynamic Checkout: Nominated day deliveryCheckout

Dynamic Checkout: Nominated day delivery

June 13, 2022
Dynamic Checkout: Webinar
Dynamic Checkout: WebinarCheckout

Dynamic Checkout: Webinar

June 13, 2022
Tracking emails
Tracking emailsTracking

Tracking emails

Cement your brand in your customer’s mind, and make sure they keep coming back in the future.
June 13, 2022
Tracking page
Tracking pageTracking

Tracking page

Reinforce your branding in your customer’s mind, entice them to follow you on social media, or re-engage them with promotional banners.
June 13, 2022
Post-purchase emails
Post-purchase emailsTracking

Post-purchase emails

Ask to leave a review, provide product usage instructions, and turn online shoppers into repeat customers.
August 22, 2023
Overview of the return process
Overview of the return processReturns

Overview of the return process

Let's go through the return process step by step.
June 13, 2022
Return portal
Return portalReturns

Return portal

Put your return process on autopilot to make life easier not just for you, but also for your customers.
June 13, 2022
Return rules
Return rulesReturns

Return rules

Just like Shipping Rules help you automate shipping, Return Rules are here to optimize your return process.
June 13, 2022
Analytics
AnalyticsAnalytics

Analytics

Get insights into your shipping and return data in one clear overview.
June 13, 2022

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